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Fresh Thinking Appliance Care
Washing Machine Repair & Support When You Need It Most

Need to fix a fault with your washing machine? Whether it’s not spinning, making unusual noises, or showing error codes, our Repair & Care option provides expert help, including access to professional appliance engineers and UK based Helpdesk repair support. This flexible add-on works alongside our standard Appliance Care Plan, giving you extra protection and support when unexpected faults occur, right when you need it most. Plus, enjoy all the benefits of our standard Appliance Care Plan.

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What’s Included In Our Washing Machine Care Plan

A smarter alternative to washing machine insurance – whether it’s a Bosch, Samsung or Hotpoint, we’re here to help. Designed to keep your appliances in great shape. From just £2.13 per appliance per month, you get:
  • Unlimited Support
  • Annual Health Check
  • Free Replacements
  • Error Code Support
  • No Hidden Costs
  • Expert Appliance Engineers
  • Flexible Coverage
Zest Plan van icon used by appliance engineers for home appliance repairs and visits

Unlimited Support

With our home Appliance Care Plan, should your washing machine break down, we’ll look to send an engineer to repair it. You can also contact our helpdesk, or browse articles and guides online.
Zest Plan van icon used by appliance engineers for home appliance repairs and visits

Annual Health Check

Every year, we actively offer a health check for each home appliance on your care plan. This ensures all your appliances remain in great shape.

Oven with a dog beside it, representing a household appliance covered by Zest Protect

Free Replacements

If your washing machine is faulty and can’t be repaired or is beyond economical repair, we will look to replace it with one of the same or a similar specification at no cost to you.
Zest Plan van icon used by appliance engineers for home appliance repairs and visits

No Hidden Costs

What you see is what you get: no excess fees, affordable pricing, free repairs, and free replacements. Proactive appliance care with absolute peace of mind!

Oven with a dog beside it, representing a household appliance covered by Zest Protect

Expert Appliance Engineers

Trusted appliance engineers local to you with decades of combined experience. With no callout fees, parts, or replacement costs, our service reflects a commitment to quality and customer satisfaction.
Zest Plan van icon used by appliance engineers for home appliance repairs and visits

What’s Covered

Flexible coverage for white goods, brown goods, and home tech. From washing machines to microwaves to audio systems, our care plan helps extend the life of all your home appliances.

Washing Machine Repair & Care

Do you have an appliance with a pre-existing fault? No problem! For just £6 extra per month on your care plan, we’ll arrange a repair now. You’ll be covered for all future appliance maintenance and replacements, including diagnostics and repairs. Our annual health check service helps spot issues early and fix them fast. It’s that simple. Plus, our Help & Advice page covers most home appliances and brands, helping you with queries like ‘why is my freezer leaking’, ‘my washing machine isn’t spinning’, or ‘how do I clean an air fryer’.

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Parts are included up to £250. If the parts cost more than that, you’ll just need to pay the difference – we’ll take care of the rest.

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If your existing home appliance can’t be fixed, we’ll find you a replacement at cost price – hassle-free.

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This 12-month care plan, whether your appliance is repaired or replaced at cost price, includes all our usual great care plan benefits.

Care Plans That Protect Your
Washing Machine
And The Planet

At Zest Group, helping to care for your washing machine means helping to care for our planet. Every care plan helps extend the life of the appliances covered, reducing waste and avoiding unnecessary replacements. By focusing on maintenance and repair, Zest and our customers prevent thousands of tonnes of electronic waste from reaching landfill each year. With early maintenance checks, we keep appliances running longer and environmental impact lower. Save money and make a real difference, one spin at a time.

Our appliance engineers use Allstar fuel cards, enabling Zest to participate in EcoPoint’s carbon credits programme. This helps us reduce our carbon footprint through EcoPoint-led initiatives like forest planting, industrial process improvements, and transportation efficiency. Find out more at allstarecopoint.co.uk

Need Help With Your Washing Machine?

Wondering how to maintain your washing machine or fix common problems like spin cycle issues, irritating error codes, or a noisy drum?
Our Appliance Care Plan offers affordable, sustainable support – from annual health checks to expert help with fault diagnosis, maintenance tips, and repair support. Schedule health checks at your convenience and group multiple home appliances into one appointment. If our experts find any issues, we may be able to fix them during the appointment or offer a free replacement. Our UK based Helpdesk and trusted appliance engineers are here to help, and we look after all major brands, including Bosch, Samsung, Hotpoint, and many more. It’s all designed to help extend the life of your appliances.

What Customers Think Of Our Appliance
Care Plan